An update from our family ...
We hope you and your families are staying well. Our thoughts are with each and every one of you in our wellbeing community, and we are enormously grateful to everyone who has been in touch with messages of support.
As the world continues to tackle the outbreak of Covid-19, and lockdown measures in the UK look set to continue for some time yet, we wanted to write and update you on what we continue to do to help tackle the crisis.
As we committed to previously, we are putting people first. Be this our customers, our store advisors, factory workers, office staff or therapists. The health and wellbeing of everyone is our primary concern and we continue to be guided by their best interests.
Our stores and therapy rooms will therefore remain closed until such time as the current restrictions are lifted, and we are fully confident we can safely open our doors to you again. We continue to support our network of store advisors and therapists to ensure that everyone stays well with their livelihoods protected.
Our website remains fully open for business, with deliveries directly to your door made by Parcelforce (but please do forgive us if this takes a little longer than usual due to high demand across many businesses). We also want to assure you that we have put in place many additional safety measures to ensure that our despatch teams can work securely, and with peace of mind.
Similarly, we have reduced our manufacturing operations to focus exclusively on products that we deem important to support our customers’ wellbeing at this time – such as our Organic Defence Hand Spray, our hand washes and lotions, essential oils and natural health products. We are working hard to keep the rest of our range of products in stock, but if you can’t find your usual favourite just at the moment, we hope you will understand why.
We know that some of you may have been frustrated specifically by the availability of our Organic Defence Hand Spray, however we are pleased to confirm that we are now able to keep this product in stock! You may spot some slightly different packaging formats, but you’ll still find the same natural, but effective formulation with 70% alcohol content and purifying essential oil blend inside. And don’t forget to hang on to your original spray bottles to make the most of our new refill formats.
We hope that you’ve all been managing to adjust to a new routine away from your usual networks and activities. We’re thrilled by how many of you have recently joined our social media communities! If you haven’t already, we’d love you to pay us a visit on Facebook or Instagram where we’ll continue to share lots of tips and advice from our many in-house natural health and wellbeing experts to help you stay both mentally and physically well.
We are also enormously proud to have been able to support our incredibly hard-working and selfless NHS staff and social care teams across the country with wellbeing packages containing much-needed hand creams, lip balms and hand sprays, along with a few restorative treats. As you can imagine, we have been inundated with requests but are doing our very best to respond to everyone and fulfil them as quickly as we can.
Thank you again for your ongoing understanding and patience during these challenging times. We have been overwhelmed by the support we have received from our customers, and are enormously grateful for your custom and loyalty which in turn allows us to continue to support the small independent suppliers and growers we rely on.
When we first opened our doors in Covent Garden 1981, it was with the aim of helping people lead healthier, happier lives, naturally. Never has that original mission been more important than today.
With our very best wishes,
Anabel and Barnabas Kindersley